Mortgage Manager

Windsor Federal Savings - Windsor, CT

Description

The Manager - Residential and Consumer Lending at Windsor Federal Savings located in our Loan Center, 270 Broad Street, Windsor, CT will supervise the day-to-day operations of the consumer and residential origination and servicing functions of the department in conformance with bank and regulatory policy.

Primary responsibilities include:
Manages, schedules, trains, coaches, develops and counsels the consumer and residential underwriting, processing, and servicing staff on a day-to-day basis.

Oversees the workflow of the department, streamlining processes and implementing procedures for efficiency and customer service delivery as appropriate.

Conducts regular and intensive training of department staff with a focus on product knowledge, customer service, and quality control.

Proficient in the use of Microsoft Office Products and on-line loan servicing systems, including OSI, Insight, etc., providing guidance to staff with their administration and operation on an as needed basis.

Addresses customer inquiries and resolves problems appropriately within a timely manner through the use of positive written and verbal communications and persuasion skills.

Possesses, utilizes, and maintains a strong working knowledge of all lending compliance regulations.

Requirements:

The Position Qualifications include:

Associates Degree preferred and/or 3-5 years experience in a Residential Mortgage Servicing environment, including 2-4 years supervisory experience, or a comparable combination of education and experience.

Excellent knowledge of on-line loan servicing software systems.

Good management, supervisory, and training skills.

Strong communications skills with the ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing, or counseling setting.

Able to perform under stress when confronted with critical time-line constraints and large work volumes.

Bank policy, procedure, and regulatory knowledge.

For training purposes, the incumbent may be required to visit one or more branches out of the bank, as well as organizations outside of the bank.

Windsor Federal Savings offers a competitive compensation and benefits package including Medical, Dental, 401(k, and Defined Benefit Pension Plan, vacation, and much more!