Loan Servicing Assistant

Windsor Federal Savings - Windsor , CT

Description

The Loan servicing Assistant will provide high quality customer service to customers, investors, and bank personnel for all loan products offered by Windsor Federal Savings. The Loan Servicing Assistant will furnish information, answer questions, and perform specialized servicing tasks including monitoring delinquent loans and taking appropriate action to correct the delinquency.

The Primary Responsibilities include:
Responds to customer, bank staff, and investor inquiries or concerns regarding the servicing of an account and provides a quality response.

Researches problems and makes adjustments as required.

Monitors loan reports to identify and correct potential problems.

Processes daily investor payments to the proper investor custodial accounts.

Monitors the delinquency reports and takes appropriate steps to protect the bank's assets.

Contacts and discusses delinquent status with all parties responsible for the debt by phone and/or written correspondence.

Reports delinquency information to investors and management; monitors charged-off loans.

Remits payments and reports to all loan investors.

Reconcilement activities as required.

Requirements:

The Position Qualifications include:

High School diploma or its equivalent with 3-5 years mortgage loan servicing experience with a minimum of 2 years experience in the collection of delinquent loans or some comparable combination of education and experience.

Solid understanding of bank on-line loan servicing systems.

Working knowledge of Secondary market and Government guaranteed loan collection requirements, Private Mortgage Insurance Company collectin requirements, loan products, bank loan regulations, bank loan operating policies and procedures.

Proficient operation of a personal computer, teller terminal, Microsoft Software such as Word, Excel, Outlook.

Excellent written and verbal communications skills, strong customer service orientation.

Able to maintain relationships that facilitate task accomplishment, to cooperate and resolve conflicts, to recognize needs and be sensitive to others, to convince and persuade.

Able to receive guidance and supervision and follow work rules and procedures, meet deadlines, punctuality, and attendance standards.

Able to work independently as well as in a team based environment.

Able to learn quickly with a strong attention to detail and problem-solving.

In return, Windsor Federal Savings can provide you with a competitive salary and compensation program including a defined benefit pension plan, 401(k), group medical plan, vacation, holidays, and much more!

Windsor Federal Savings is an equal opportunity employer.